FAQs
At Quotees Ltd, we understand that you may have questions before or after placing your order. Below you'll find answers to the most frequently asked questions about our Made for Comfort. Worn with Purpose, shipping, returns, payments, and more. If you can't find what you're looking for, feel free to reach out to our support team at support@quoteeswear.com.
1. What types of products does Quotees Ltd sell?
We specialize in hoodies designed to offer comfort and a clean, modern look. Each piece is made with care and attention to detail, providing a versatile option for everyday wear.
2. Where is Quotees Ltd located?
Quotees Ltd is based in United Kingdom.
Business Address:
20 Rue Granet, 13100 Aix-en-Provence, United Kingdom
We ship to customers in United Kingdom.
3. Do you ship internationally?
Currently, we only ship within United Kingdom. For updates on future international shipping availability, please subscribe to our newsletter.
4. What are your shipping timelines?
United Kingdom:
- Handling Time: 1–2 business days (Mon–Fri)
- Transit Time: 2–3 business days
- Estimated Delivery: 3–5 business days from order confirmation
All orders are shipped to the customer’s specified address.
5. What are your shipping costs?
We offer free shipping on all orders within United Kingdom. There are no additional fees or minimum order requirements.
6. What time is the daily order cut-off?
Orders placed before 5:00 PM (UTC+01:00, Paris) are processed the same business day. Orders placed after this time will be processed the next business day.
7. What payment methods do you accept?
We accept secure payments via:
- Visa
- Mastercard
- American Express
- Apple Pay
- PayPal
All payments are processed in GBP.
8. Can I return a product?
Yes, we accept returns for both defective and non-defective products within 30 days of delivery. Products must be returned in new condition by mail. There is no restocking fee, and refunds are processed within 5 business days of approval.
Visit our Return Policy page for complete details.
9. Do you offer exchanges?
Yes, we do. The fastest way to exchange an item is to return the original product and place a new order for the replacement once your return is approved.
10. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details. You can use this to track your delivery status in real-time.
11. What should I do if my order arrives damaged?
If your metal wall art arrives damaged or incorrect, please contact us within 48 hours of receiving the package. Send an email with your order number and a photo of the issue to support@quoteeswear.com, and we will resolve the problem promptly.
12. Can I cancel or change my order after placing it?
If your order has not yet been processed or shipped, we may be able to cancel or make changes. Please email support@quoteeswear.com as soon as possible with your order number and request.
13. Is shopping on Quotees Ltd secure?
Yes. Our website uses SSL encryption and trusted PCI-compliant payment gateways to ensure that your personal and financial information is protected at all times.
14. How do I contact customer service?
You can reach our support team through the following channels:
- Email: support@quoteeswear.com
- Phone: +44 1322558886
- Business Address: 114 Alderney Road, Erith DA8 2JD, United Kingdom
We typically respond to all inquiries within 24 hours during business days.
Still have questions?
We’re here to help. Contact us anytime or browse our policies for more detailed information.